Customer service resume

Service representatives are the face of the company in the eyes of customers. Therefore many companies understand the importance of choosing good service representatives and their comprehensive training. If you are interested in a customer service job, you probably love people and always enjoy helping others. These are indeed essential qualities for any successful customer service representative. If so, when you apply for such a job, don't forget to emphasize your ability to bring these qualities to the fore because there's nothing nicer than talking to a customer service representative who enjoys his job. Of course, in addition to a love for humanity, it is important to present relevant experience and skills to the employer.

Professional and courteous customer service is mainly a skill acquired while working. If so, the older and more experienced service representatives you are, the more significant your relative advantage over other candidates. This is because the assumption is that the longer you have worked in the field, the more new skills you have acquired and the more you have improved the existing ones. For example - a veteran service representative has better communication and active listening skills than an inexperienced service representative.

Because of this, you must emphasize your professional experience in the field as much as possible. For each position, list the computer applications you worked with (such as Priority, Excel, Word, Outlook, etc.), the subjects you provided service in (technical support, customer retention, providing information, performing operations, etc.), professional successes, areas of responsibility, initiatives that you picked up during work and various "side" skills that you brought to light during work such as command of foreign languages, functioning under pressure and working in front of several interfaces at the same time.

Also, highlighting the appropriate character traits may add "credit points" to you and allow the potential employer to get to know you and identify the added value you can bring to work. So if you are helpful, kind, and patient, you should mention it in your resume.

Many companies give all new employees (both experienced and inexperienced) comprehensive training that provides them with all the professional knowledge needed for their work and basic skills. Suppose you want to be accepted for a customer service position at an X communications company. In that case, it will teach you everything you need to know about it and the products it offers so that you are knowledgeable about all the information and can help customers in the best possible way. In addition, she will provide you with the skills you need as her representative - use of computer applications, negotiation skills, prioritization, sales methods (if the position has a sales aspect), and more.

Another way to overcome the lack of experience is to write in your resume about work experience in other fields when it is advisable to choose fields with characteristics that overlap with the field of customer service. An excellent example of this is my experience as a waitress. Although this is not a customer service position by definition, it undoubtedly requires character traits and skills similar to those needed in the field of customer service: helpfulness, patience, working under pressure, working with several parties at the same time (kitchen staff, bar staff, the customers, the other waiters) and more. Similarly, the field of sales, for example, overlaps to a certain extent with customer service.

Also, don't forget to highlight the qualities that characterize you and can convey to the employer that you are the right candidate for the job even if you have no work experience. Demonstrate the basic data that will help you gain the necessary knowledge and expertise to work well and efficiently, such as self-learning ability, quick absorption, self-confidence, desire to learn, motivation, thoroughness, etc.